This is a reported issue with TurningPoint 5 and Office 2010.
When Office 2010 released their service pack to take Office from 14.6.x.x to 14.7.x.x this became an issue with TurningPoint 5.
The only way to resolve this issue would be to remove the Windows Office updates to get back to version 14.6.x.x.
Turning Technologies is no longer updating TurningPoint 5 as it is reaching its “End of Life” on June 30, 2016 and will no longer be offered or supported on this date.
This issue is resolved in TurningPoint Cloud.