TurningPoint Add-In Conflict with Adobe Connect

Kevin Herrholtz -


The following issue effects TurningPoint 5 for PC version 5.31 and TurningPoint Cloud for PC.

If the option Add-In Always Loaded is selected in the Preferences, opening PowerPoint in Adobe Connect causes PowerPoint to crash.

If this option is not set, PowerPoint does not crash.

  1. From the TurningPoint Dashboard, click the Preferences icon in the bottom right corner.

    The Preferences window opens.


    If opening Preferences from PowerPoint, Anywhere or Self-Paced Polling, click Software from the left panel.

  2. Below Administration, select the check next to the box labeled Add-In Always Loaded to un-check the box.
  3. Close the Preferences window.
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