The following issue effects TurningPoint 5 for PC version 5.31 and TurningPoint Cloud for PC.
If the option Add-In Always Loaded is selected in the Preferences, opening PowerPoint in Adobe Connect causes PowerPoint to crash.
If this option is not set, PowerPoint does not crash.
- From the TurningPoint Dashboard, click the Preferences icon in the bottom right corner.
The Preferences window opens.NOTE
If opening Preferences from PowerPoint, Anywhere or Self-Paced Polling, click Software from the left panel.
- Below Administration, select the check next to the box labeled Add-In Always Loaded to un-check the box.
- Close the Preferences window.
For more information, see Enabling or Disabling the TurningPoint Add-In Always Loaded Option.